CareDx, Inc. logo
CareDx, Inc.

Creating life-changing solutions that enable transplant patients to thrive.

Implementation & Support Systems Engineer

Systems EngineerSystems EngineerFull TimeRemoteMid LevelTeam 501-1,000Company SiteLinkedIn

Location

Nebraska

Posted

1 day ago

Salary

$62K - $77.5K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishMS SQL ServerOracleSQL

Job Description

• Implement and configure CareDx and third-party LIS/LIMS platforms (e.g., mTilda, HistoTrac, Soft HLA) • Deploy and maintain HL7 interfaces, including setup, custom filtering, and troubleshooting. • Troubleshoot application and interface issues related to operating systems (Windows 10/11), databases (SQL Server, Oracle), and VPN connectivity. • Assist in the planning and execution of software deployments, updates, and user training during go-live phases and beyond. • Participate in remote support, connectivity configuration (e.g., VPN, RDP), and system performance monitoring. • Develop and optimize SQL queries and routines for system data extraction, performance tuning, and validation. • Create and maintain customized clinical and operational reports using SAP Crystal Reports. • Act as a key technical resource to internal teams and external clients throughout implementation and support phases. • Provide post-deployment technical support with a strong emphasis on customer service and timely issue resolution. • Maintain thorough documentation of system configurations, workflows, support protocols, and troubleshooting logs. • Work independently and collaboratively with product, development, and clinical teams to improve system performance and user experience.

Job Requirements

  • Education: Bachelor's degree in MIS, Computer Science or related field.
  • Experience: 2–5 years of hands-on experience supporting LIS/LIMS platforms, ideally in an HLA or clinical laboratory environment.
  • Proficiency in writing and optimizing SQL queries; experience with Microsoft SQL Server and/or Oracle.
  • Experience with SAP Crystal Reports development.
  • Working knowledge of HL7, lab instrument connectivity, and healthcare interoperability standards.
  • Familiarity with Microsoft Windows systems, Active Directory, and VPN protocols.
  • Ability to manage multiple priorities independently and meet SLA-driven deadlines.
  • Availability for rotating on-call support (e.g., one week per month).

Benefits

  • Competitive base salary and incentive compensation
  • Health and welfare benefits, including a gym reimbursement program
  • 401(k) savings plan match
  • Employee Stock Purchase Plan
  • Pre-tax commuter benefits
  • Up to 30 days of paid leave for organ or bone marrow donors

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