The representative will handle a high volume of calls to answer inquiries, present offers, overcome objections, and schedule appointments for patients. They must utilize product knowledge, company software, and problem-solving skills to address patient concerns and coordinate solutions with practice teams.

The Care Coordinator I will facilitate the execution of clinician-developed care plans by managing client scheduling, acting as the first point of contact for inquiries via phone, text, and email, and providing administrative support to clinicians. This role involves coordinating resources both internally and externally to ensure continuity of care and proactively meeting client and clinician needs.

The Seasonal Support Representative will field increased call and help ticket volume from summer camp clients and families, upholding a support philosophy centered on empathy, humility, and heart. Primary duties include corresponding with clients via email and phone, triaging and escalating cases, troubleshooting within the system database, and processing payments and refunds.

This role involves direct communication with internal and external customers via phone and electronic channels to gather missing information for processing test samples, communicate test status, and handle various account requests for the Sales team. Responsibilities also include triaging technical and clinical inquiries, managing customer complaints, and documenting all interactions.