Default Servicing Specialist
Location
United States
Posted
3 days ago
Salary
Not specified
Seniority
Mid Level
Job Description
- Proactively monitor a portfolio of past‑due accounts using Primis servicing technology and digital workflow tools.
- Conduct borrower outreach via phone, email, and secure digital communication channels where applicable.
- Review account data, collateral information, and borrower circumstances to determine resolution paths.
- Generate required default letters and disclosures through approved servicing channels.
- Maintain thorough digital documentation aligned with Primis standards and regulatory expectations.
- Educate borrowers on available loss mitigation options and guide them through remediation process.
- Collect, review, and analyze financial documents submitted to determine appropriate remediation path.
- Submit and track loss mitigation documentation in accordance with loss mitigation and default servicing procedures.
- Communicate decisions clearly both internally and externally utilizing required compliance scripts and timelines.
- Adhere to all federal, state, investor, and CFPB servicing guidelines.
- Protect customer information with strict encryption practices appropriate for remote work.
- Participate in virtual audits, QC reviews, and compliance training sessions when applicable.
- Ensure all digital communications meet documentation and regulatory standards.
- Regular, reliable, and predictable attendance.
- Provide compassionate and clear support to borrowers facing financial challenges.
- Use remote tools effectively to create a smooth, efficient borrower experience.
- Demonstrate Primis’s commitment to making banking simpler—even in difficult circumstances.
- Maintain accurate tracking of delinquency stages, loss mitigation pipelines, and borrower status using remote dashboards and reporting tools.
- Share trends, risks, and insights with management through virtual meetings and reports.
- Participate actively in remote team check‑ins, standups, and performance discussions.
- Maintain compliance with and adhere to all state and federal regulations and Bank policies and procedures, including, but not limited to Bank Secrecy Act, SAR, CTR, FACT ACT, Community Reinvestment Act, EEO, and fair employment practices.
- All other duties as assigned.
- 1 year experience in loan servicing, collections, default management, or loss mitigation.
- Strong understanding of consumer and/or mortgage products and relevant regulations.
- Ability to accurately analyze financial documents and borrower hardship information.
- Excellent remote communication skills—phone, email, and digital platforms.
- Detail‑oriented with strong organizational abilities in a remote work environment.
- Proficiency with loan servicing systems and Microsoft Office
- Self‑Management & Accountability
- Digital Communication
- Cybersecurity Awareness
- Adaptability
- Team Collaboration
- Continuous stationary position, particularly, but not limited to, at a desktop computer
- Continuous repetitive use of hands/arms; particularly concerning to typing, writing, phone & computer use
- Continuous communication: verbal and written, in-person, phone and electronic
-
Remote
Job Requirements
- 1 year experience in loan servicing, collections, default management, or loss mitigation.
- Strong understanding of consumer and/or mortgage products and relevant regulations.
- Ability to accurately analyze financial documents and borrower hardship information.
- Excellent remote communication skills—phone, email, and digital platforms.
- Detail‑oriented with strong organizational abilities in a remote work environment.
- Proficiency with loan servicing systems and Microsoft Office.
- Self‑Management & Accountability.
- Digital Communication.
- Cybersecurity Awareness.
- Adaptability.
- Team Collaboration.
Benefits
- Continuous stationary position, particularly, but not limited to, at a desktop computer.
- Continuous repetitive use of hands/arms; particularly concerning to typing, writing, phone & computer use.
- Continuous communication: verbal and written, in-person, phone and electronic.
- Work Environment
- Remote
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