Role Description

The Epic Application Support Manager, Professional Billing is a leader responsible for the coordinated success of assigned Epic applications from the Epic Ambulatory Revenue Cycle and their supporting teams. They lead their direct and matrixed team members, partner with affiliates, and effectively collaborate with third party vendors. This includes steering and managing implementations/projects, work prioritization, subject matter expertise and software strategy, enhancement and new feature delivery and workflow adoption of technology.

Essential Functions

• Team Leadership & Management
  • Anticipates resource needs and plans accordingly.
  • Manages hiring, professional development, annual review, reward, and disciplinary actions for direct reports.
  • Establishes and communicates meaningful performance criteria.
  • Identifies staff development needs and enables related growth.
• Work Prioritization & Management
  • Manages a transparent work portfolio, balancing organization needs, cross team constraints and systems thinking.
  • Facilitates a transparent prioritization process with stakeholders informing enterprise priorities.
  • Allocates, adjusts, and levels resource assignments based on priority, skill, and availability.
  • Negotiates timelines in context of urgency and priority.
  • Leads and drives critical priorities as needed, coaches, and supports peers on similar efforts.
• Application Support & Maintenance
  • Collaborates with application support team as needed including appropriate allocation of analyst resources.
  • Supports team in skill development and best-practice configuration approaches.
• Project Management
  • Leads and manages projects for assigned Epic applications within established time, scope, and budget parameters.
  • Manages implementation team deliverables, escalation of critical issues, adherence to timelines and transition to support.
• Application Management, Best Practices & Strategy
  • Understands and manages operational requirements of Planned Parenthood affiliates.
  • Translates knowledge of best practice application(s) design, build, and testing techniques throughout implementation and post live stabilization.
  • Advises on organization needs, industry trends and vendor development plans to inform application strategy.
  • Advises the organization on when to implement, wait for development or customize systems based on current demand.
  • Advises and coaches best practices for scalable, supportable solutions with the right complexity in the right place.
  • Evaluates requests for solutions with alignment to existing standards and minimized feature duplication.
• Liaison, Thought Leader & Collaborator
  • Key liaison with affiliates, team members, leadership, and vendor partners to drive successful delivery of implementation and projects.
  • Trusted partner and advisor to operational affiliate stakeholders in all aspects of implementation and project delivery.
  • Primary contact for affiliate leaders for idea sharing and issues escalation within scope of implementation.

Qualifications

• Education: Bachelor’s Degree or equivalent combination of experience/training.
• Certified in Resolute Professional Billing Administration or Claims applications.
• Experience: Minimum of 3 to 5 years of prior Epic experience required.
• Possesses prior professional billing, administrative management, medical coding, and operational experience.
• Possesses prior experience with designing and implementing revenue cycle for complex ambulatory healthcare organizations.

Requirements

• Possesses excellent verbal and written communication.
• Possesses critical thinking skills and attention to detail.
• Demonstrates established project management skills including leading meetings, prepping agendas, note taking, etc.
• Demonstrates the ability to work with multiple organizations at once.
• Demonstrates ability to creatively solve problems and be adaptive to different learning styles.
• Possesses excellent time management and organizational skills.
• Demonstrates adaptability and flexibility with respect to changing end‐user business needs.
• Demonstrates a willingness to learn new software and systems.
• Conveys information clearly and concisely with project leadership.
• Conveys the ability to gain trust and establish effective relationships with clients, peers, and project leadership.
• Seeks, logically examines, and interprets information from various sources to determine a problem’s cause and develops a course of action to resolve the problem and to prevent its recurrence.
• Has a demonstrated understanding of the role that racial inequity plays in our society and its impact on healthcare systems and institutions.

Preferred

• Possesses prior Planned Parenthood experience.
• Possesses prior people management experience.
• Possesses prior experience working in a position requiring relationship building with clients.

Physical and Environmental Demands

• Exerting up to 10 pounds of force occasionally.
• A negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects.
• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
• Must be able to travel throughout and between facilities when on site.
• Normal routine involves no exposure to blood, body fluid or tissue.
• Incumbents are not called upon to perform or assist in emergency care or first aid.
• There is no occupational risk for exposure to communicable diseases.