• Conduct routine Salesforce system administration tasks, including user management, security settings, data integrity, and system configurations to ensure the efficient and compliant operation of the Salesforce platform. • Provide operational support for Salesforce environments, including implementing emergency directives, POA&Ms (Plans of Action and Milestones), patches, upgrades, and configuration changes in accordance with security and compliance requirements. • Perform capacity analysis and proactively manage system performance to maintain optimal reliability, availability, and scalability of Salesforce environments. • Execute access management activities, ensuring user provisioning, role assignments, and permissions align with organizational policies and least-privilege principles. • Troubleshoot a wide variety of issues within the Salesforce platform, including user access, data integrity, and system performance. Implement corrective actions swiftly to resolve issues identified by users and stakeholders. • Analyze and interpret system test results and environment performance data to validate design, configuration, and development quality, recommending process improvements to enhance stability and reliability. • Collaborate with Salesforce developers, DevOps engineers, and technical leads to implement new features, integrations, and environment enhancements. • Monitor and maintain environmental health and compliance, ensuring adherence to customer policies, cybersecurity standards, and change management processes. • Maintain and review Salesforce system logs to track performance, identify potential issues, and ensure compliance with security and system policies. • Create and maintain detailed technical documentation of environment configurations, operational changes, and troubleshooting procedures to support audits, upgrades, and long-term sustainability. • Provide timely and effective support to Salesforce users, ensuring issues are resolved promptly and users are equipped with best-practice guidance.