About Provide:

Powered by Fifth Third Bank, Provide empowers entrepreneurs to build their legacies. As a leader in tech-enabled financial services for aspiring and established small business owners, Provide offers an unmatched combination of industry expertise, personalized service, and customized financial products — enabling entrepreneurs to achieve their ownership dreams, realize financial independence, and strengthen their communities. Founded in a one-bedroom San Francisco apartment in 2013, Provide was acquired by Fifth Third in 2021, and in 2023, was named one of Fast Company’s Most Innovative Companies. Learn more at getprovide.com, and join the conversation on LinkedIn, Instagram, and TikTok.

Our team is growing:

Provide’s Closing team is looking for a bold, compassionate, and focused closing operations specialist to complete internal tasks when a customer accepts an offer of financing and the transaction is advanced to closing. In this role, you will focus on reviewing and validating complex documents with minimal oversight and providing accurate, clear, and concise information to enable a superior lending experience for external customers.

As a Provide and Fifth Third Bank team member, you will be responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. You will be accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. While operating within the risk appetites of Provide and Fifth Third Bank, you will be expected to achieve results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

A day in the life:

• Review all credit conditions on accepted offers for financing and ensure the customer’s dashboard is properly configured to collect all required closing conditions
• Contact vendors to collect bids for required real estate diligence reports for CRE loans, engage vendors selected to perform diligence, and complete engagement letters and questionnaires
• Facilitate the collection of all reports, and transmit the same to the assigned closing officer
• Engage third-party vendors for requirements
• Take ownership of loan file diligence and vetting of documents submitted by customers for accuracy, completeness, and compliance with requirements and guidelines
• Review and establish policies and procedures to increase the efficiency of the closing process
• Educate and mentor closing officers on configuration requirements
• Assist with departmental projects and other duties as assigned

Our newest teammate will have:

• Bachelor’s degree or equivalent work experience
• At least three years of related experience
• Knowledge of lending guidelines and underwriting and closing procedures
• Ability to identify actionable items while reviewing detailed and complex documents
• Excellent written and verbal communication skills
• Demonstrated organization and prioritization skills
• Proficiency in Microsoft Office applications
• Ability to analyze policies, procedures, and guidelines in a way that maximizes productivity while adhering to risk guidelines 
• Demonstrated teamwork, collaboration, and customer service skills

Bonus points for:

• Prior experience in closing, sales, finance, or commercial real estate
• Experience in practice finance or construction project management
• CRM software and/or pipeline management experience

#LI-EC1

Closing Operations Specialist, Small Business

Total Base Pay Range 48,100.00 - 96,200.00 USD Annual

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

LOCATION -- Virtual, Ohio 00000

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.