Insured by NCUA | Equal Housing Opportunity Lender
Contact Center Associate
Location
Idaho + 2 moreAll locations: Idaho, Oregon, Washington
Posted
3 days ago
Salary
$21 - $26 / hour
Seniority
Mid Level
Job Description
Job Requirements
- High School Diploma and 1 year of experience, or a Bachelor's Degree with no prior experience.
- Minimum two years of customer service experience required.
- Minimum one year of Contact Center experience preferred.
- Minimum one year of financial institution experience preferred.
- Successful completion of in-house training program after hire with no missed training sessions.
- Ability to independently learn in a self-paced online or classroom environment.
- Ability to manage multiple priorities, constant interruptions, and handle escalated calls with professionalism.
- Proficiency with PC and Microsoft applications such as Outlook, Word, and Excel.
- Ability to resolve member concerns accurately and efficiently.
- Ability to work a flexible schedule, including evenings, nights, and weekends.
- Regular and consistent attendance, with full-time hours required and additional hours as necessary.
Benefits
- 401(k) Company Match (up to 3%)
- 4% annual contribution to your 401(k) by BECU
- Medical, Dental and Vision (family contributions as well)
- PTO Program + Exchange Program
- Tuition Reimbursement Program
- BECU Cares volunteer time off + donation match
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