• Lead operational systems, administrative infrastructure, and internal workflows • Establish operational policies, standards, and processes that support efficient execution • Oversee organizational technology platforms including Salesforce governance and improvements • Manage contracts, insurance review, and organizational risk management practices • Partner with leadership on annual planning, budgeting, and organizational priorities • Translate strategic priorities into operational goals, timelines, and accountability structures • Oversee financial operations in partnership with the contracted Finance Manager and the Finance Committee • Review financial reporting and operational metrics to identify trends and risks • Prepare operational and financial materials for Board and committee meetings • Lead initiatives that support employee engagement and organizational health • Oversee HR policies, benefits administration, and compensation philosophy including pay equity review • Support workforce planning and leadership development • Guide managers on people-related matters and organizational practices • Champion diversity, equity, and inclusion initiatives • Supervise the Manager of Operations and partner with the Finance Manager • Establish operational priorities, workflows, and accountability structures • Coach and support team members while fostering collaboration and transparency • Serve as a strategic advisor to the CEO on operational matters • Coordinate cross-functional initiatives and leadership priorities • Track key organizational initiatives and support follow-through • Assist the CEO with Board preparation, leadership planning, and strategic discussions