Sprout Social, Inc. logo
Sprout Social, Inc.

See social differently.

Customer Adoption Consultant

ConsultantConsultantFull TimeRemoteMid LevelTeam 1,001-5,000Since 2010H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

$74K - $102K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

• Drive Value & Adoption: Lead training sessions and value discussions to ensure a high volume of customers effectively utilize Sprout’s core functionalities to meet their strategic goals. • Scale Customer Success: Execute one-to-many playbooks and leverage self-service resources, like in-app guidance and knowledge base articles, to drive platform utilization at scale. • Proactive Health Monitoring: Analyze usage data and health metrics to identify trends, proactively address churn risks, and uncover opportunities for customer growth. • Efficient Issue Resolution: Resolve customer inquiries promptly, leveraging support tools and escalating complex issues to ensure a seamless experience. • Operational Excellence: Partner with Product and Engineering to identify and implement process improvements and automation that streamline our Customer Success operations. • Team Collaboration: Contribute to our collective knowledge by developing internal best practices and resources that help the entire support community grow.

Job Requirements

  • 2+ years of customer success experience
  • Strong problem-solving and team collaboration skills
  • Agility and flexibility in a rapidly changing environment
  • Familiarity with Sprout Social influencer marketing and influencer marketing strategy (preferred)
  • Experience with Gainsight or other CS management software (preferred)
  • Experience working within a one-to-many model of customer success (preferred)

Benefits

  • Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
  • Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
  • 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
  • 100% employer-paid Life and Disability insurance for your peace of mind.
  • A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
  • Up to 16 weeks of paid leave for new parents to support you in expanding your family.
  • A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
  • A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
  • 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
  • Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.

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