We are FAIRTIQ!

FAIRTIQ is the leading mobile pay-as-you-go provider that simplifies public transport ticketing using an innovative geo-positioning based technology.  We use state-of-the-art technology and methods for software development in order to evolve our products and support our rapidly growing user community. 

FAIRTIQ was founded in 2016 as a start-up with the mission of providing the easiest way to sustainable mobility for everyone, everywhere. Very quickly, FAIRTIQ has become the reference for usability and ease of use in public transport both by the industry and the users.

Today, the company counts over 140 employees in seven countries. Our technology is usable all over Switzerland, Liechtenstein and Denmark, as well as several parts of Germany, Austria, France, the Netherlands and Czech Republic with constant increase in reach. FAIRTIQ is growing, and you can grow with us!

Who we are looking for

Are you passionate about digital products? Do you love the continued challenge to keep users happy while rocking an industry? Do you want to join a team of highly motivated and fun people? Then you came to the right place! We are looking for a Product Designer 80-100% in Europe (remote) for both app and web interfaces to make access to sustainability even easier! In this role, you will be part of our product team, dedicated to innovating and promoting our product portfolio. Together, we strive to create experiences that truly resonate with our users. Join us in our mission to redefine mobility!

Your Responsibilities

• You collaborate with product managers to shape and evolve our products, taking the lead on the user experience and visual design of our web and mobile applications.
• You conduct user research, both quantitative and qualitative, to inform product design decisions - both on strategic and feature level.
• You collaborate with the development team throughout the design process to identify solutions that are technically feasible, respect platform specifics, and enable a smooth and high-quality implementation.
• You maintain and continuously enhance tools which allow efficient collaboration with e.g. the development team (such as building and maintaining the design system).
• You collaborate with the marketing team to ensure a consistent and coherent brand experience across all user- and client-facing touchpoints (such as the website, app, and similar channels).
• Work in an agile product team to turn ideas and insights into valuable product features, delivering improvements early and iterating based on feedback.

Your Requirements

• You are a strong team player who enjoys collaborating across disciplines and values open dialogue, feedback and different perspectives.
• You are an innovative, creative and action-oriented person with a degree in UX design or a related field, a concrete and quantifiable experience in a similar position and high affinity with the field of user interaction and product development. 
• Min. 5 years of work experience in a similar role.
• Fluent in English and preferably German (French and other languages are a plus).
• You have strong analytical and communicational skills and understand the potential of data-driven decisions.
• You have strong experience with design and prototyping tools such as Figma, collaborate visually using tools like Miro, and use sketches and prototypes to explore ideas and communicate design decisions with the team. 
• You understand how to identify the true needs of users through research, customer journey mapping, interviews and apply the insights to the design strategy and business needs.  
• You have experience using design thinking methods in workshops settings.
• It is an advantage if you have experience in the systematic analysis of user behaviour to draw UX / UI improvements.
• It is an advantage if you have experience in creating illustrations and simple animations.
• Personally, you demonstrate a high degree of self-motivation, social competence, flexibility and resilience. 

At FAIRTIQ, we believe that our employees are our biggest asset. A healthy culture, based on respect, inclusion, diversity and individual empowerment is the key to our success story.

We Offer

• Dynamic and international work environment with the chance to participate in multiple roles.
• The opportunity to contribute to a highly innovative and market-proven product in a fast growing, international scale-up.
• Collaborative and supportive team environment.
• Mobile office and flexible working hours, office location in Berlin, Bern and Zurich with work-from-anywhere policy.
• Possibility for part-time work 80-100%.
• Budget and support for self-improvement and further education.
• Discounts on public transport as well as benefits for sports promotion programmes (eg. Urban Sports subscription in Germany)

At FAIRTIQ, we don’t just accept difference, we celebrate it, we support it, and we thrive from it for the benefit of our employees, our products and our community. FAIRTIQ is a proud equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Data Protection - Your personal data will be held by Fairtiq for a maximum of 12 months. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. Please contact dataprotection@fairtiq.com if you wish for your data to be removed.