Senior Project Manager

Department: ServiceNow

Employment Type: Full Time

Location: Remote

Reporting To: Jacinta McLemore

Compensation: $150,000 - $165,000 / year

Description

What you will do:

• Actively build positive, collaborative relationships with the client to understand the client's business priorities and bring assets and expertise aligned with the priorities.
• Provides servant leadership to the project team. Promote empowerment of the team, ensuring each team member is fully engaged, making a meaningful contribution, and encourage a sustainable pace with high-level quality.
• Facilitate daily stand-ups, sprint demos, retrospectives, sprint planning, and backlog grooming meetings.
• Work with our Director of Programs to facilitate project documentation and project deliverables.
• Act as agile coach adapting teams to agile/scrum methodology using techniques that increase collaboration, predictability, transparency and promote a culture of experimentation and innovation. Use agile methodology values, principles, and practices to plan, manage, and deliver large-scale initiatives, features, and stories in an iterative fashion
• Monitor and manage team goals and performance and ensure the team understands how they align and relate to broader business goals and strategies.
• Deep-dive existing and potential problem areas, develop and communicate corrective action and mitigation plans, and drive follow-through to a successful resolution. Be hands-on when needed to help your team solve problems and get through crunch periods.
• Establish and manage product roadmap. Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
• Responsible for overall contract and project cost management. Ensure project remains in scope and within budget through active project budget tracking and burn-down tracking. Work closely with corporate operations and the customer to ensure total expenditures are tracked and costs are managed and communicated through proper change management.

What you will bring:

• Bachelor's degree in computer science, business, or a related field
• 5-8 years of project management
• Experience as a federal contractor or employee, specifically with DHS
• Experience with low-code/no-code platforms such as Appian, Salesforce, and ServiceNow.
• Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities
• Ability to clarify the process, brainstorm solutions, and assist in conflict resolution
• Experience using agile performance metrics to drive accountability and continuous improvement
• Experience adapting newly formed teams to scrum and leading their journey through the stages of storming, forming, and norming.
• Strong familiarity with project management software tools, methodologies, and best practices
• Adept at refinement, story splitting, estimation, velocity, retrospection, and other scrum techniques
• A love to learn and improve as a servant leader, always looking to bring something new and helpful to the team. Embodies the agile principles and leads by example
• Strong knowledge of Scrum theory and agile practices
• PMP certification/PRINCE2 certification (or other certifications acknowledged by organizations such as PMI or APM)

• Experience with Jira, Confluence, Slack, Microsoft Teams, Excel, Power Point.
• Relevant agile certifications preferred, such as: Certified Scrum Master (CSM), SAFe Scrum Master (SSM)
• Adept at refinement, story splitting, estimation, velocity, retrospection, and other scrum techniques
• A love to learn and improve as a leader, always looking to bring something new and helpful to the team. Embodies the agile principles and leads by example
• Strong knowledge of Scrum theory and agile practices
• PMP certification/PRINCE2 certification (or other certifications acknowledged by organizations such as PMI or APM)

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability and Life Insurance
• Parental Leave
• 401K
• Paid Time Off