Role Description

2K is looking for a Manager, Digital Community to drive the community management vision, strategy, and execution for our Firaxis portfolio of partnered projects, including the Civilization and XCOM franchises with a primary focus on engaging within the Steam and Discord platforms. In this position, you are the voice of the community, and will work closely with both the Firaxis Development and 2K Global Marketing teams, serving as the player advocate to help define and drive community building and engagement to our passionate players at the studio level. You will use social listening and analytics tools to measure the needs of our player communities, and regularly report on those needs to our product marketing and development teams, driving meaningful, player-first change in-game and out.

Reporting to the Senior Manager, Digital Community Marketing, the ideal candidate will be a gaming enthusiast with a passion for the Civilization and XCOM franchises and a deep drive for activating and growing communities in innovative and impactful ways.

Qualifications

• 4 - 6 years working in a comparable digital community building and/or social role within gaming, media or entertainment.
• Innate knowledge, experience, and passion for engaging and growing core entertainment communities.
• Deep understanding of community management platform nuances, as well as the creator and influencer ecosystem (especially Steam, Reddit, Twitch, YouTube, Discord).
• Extensive knowledge of analytical tools such as LevelUp, Radarly, Discord analytics, Tubular, and Sprinklr.
• Outgoing, intellectually curious and can proactively reach out to people to build key relationships.
• Highly organized, timely and communicative.
• Extensive knowledge of the video game landscape, with specific knowledge of Civilization and XCOM franchises.

Requirements

• Engage and build relationships with our players across numerous community platforms including Steam, Discord, Reddit and more.
• Partner with 2K Brand, Social, Influencer, Communications, and our Firaxis Publishing and Development partners to champion the needs and wants of our players.
• Create and maintain a feedback loop for title communities and brainstorm ways to cross-leverage and promote our players and their needs.
• Use analytics and social listening tools to identify and quantify player needs.
• Assist the marketing, social, and communication teams with coordination and execution of various marketing requests.
• Work directly with our external agencies to build player response messaging plans and moderation guides.
• Collaborate with cross-functional publishing partners in defining the community growth strategies.
• Develop and execute against key Community programs that celebrate and promote our passionate fan base.
• Assist with identification of key creator opportunities that can engage and grow our communities.
• Leveraging various sentiment and conversation listening tools, develop community engagement and growth performance metrics.

Benefits

• The pay range for this position in California at the start of employment is expected to be between $100,200 and $148,320 per Year.
• Base pay offered is based on market location and may vary depending on individualized factors.
• The total compensation package may also include other elements, including a bonus and/or equity awards.
• Details of participation in compensation and benefit plans will be provided if an employee receives an offer of employment.