Frontier Airlines

Changing the way you fly.

Senior Product Analyst

AnalystAnalystFull TimeRemoteSeniorTeam 5,001-10,000Since 1994Company Site LinkedIn

Location

Colorado

Posted

2 days ago

Salary

$81.8K - $108.5K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishAzure

Job Description

• A Senior Analyst, Product Analyst works proactively with business units, technology partners, and development teams to field and triage incoming reports of potential defects on Frontier’s digital platforms. • Investigate and validate these issues, and ensure they are documented, prioritized, and routed for prompt resolution. • Collaborate closely with an offshore support team to perform deeper analyses of reported problems. • Monitor and triage incoming defect reports from multiple channels. • Partner with our offshore investigation team to recreate and analyze reported issues. • Clearly document confirmed issues with detailed reproduction steps, screenshots, error messages, and impact assessments. • Enter all validated defects and enhancement requests into Azure DevOps with proper categorization. • Assign or escalate issues to the appropriate Product Owner or development team for backlog refinement and sprint planning. • Collaborate with software developers and QA engineers during the fix process; provide additional details or clarification on requirements, and help test solutions to validate that fixes truly resolve the issues. • Continuously monitor the health and performance of the app and website from a customer-feedback perspective.

Job Requirements

Bachelor’s degree in Business, Computer Science, Information Systems, or a related field; or equivalent work experience in product support, business analysis, quality assurance, or a similar role.
Approximately 5 years of experience in digital product support or QA/testing — preferably in web and/or mobile applications environments.
Experience identifying, documenting, and tracking software issues in a production (live) environment is highly valued.
Familiarity with Agile development methodologies (Scrum/Kanban) and exposure to the software development lifecycle.
Hands-on experience with issue tracking and project management tools such as Azure DevOps (highly preferred) or similar systems like JIRA.
Strong analytical and problem-solving abilities with keen attention to detail.
Excellent written and verbal communication skills.
Proven ability to manage and prioritize multiple issues or projects simultaneously in a fast-paced environment.
Experience working with or on an offshore/remote team for technical support or product development, coordinating across time zones and cultures.

Benefits

Flight benefits for you and your family to fly on Frontier Airlines.
Buddy passes for your friends so they can experience what makes us so great.
Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
Enjoy a ‘Dress for your Day’ business casual environment.
Flexible work schedules that support work/life balance.
Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1 st of the month following your hire date.
We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.