As a Support & Service Center Assistant, you will deliver industry-leading support and be a champion for customer happiness. Providing an amazing customer experience is one of our core strategies for growth and differentiation - we want our customers to continue to love Ondas and...

Team members will handle high-volume, non-scripted customer interactions via phone, email, and chat regarding rebate status, scheduling, and program guidelines, while also conducting proactive outbound follow-up calls. Responsibilities include reviewing energy application inquiries, providing technical guidance on energy-efficient technologies, and coordinating quality control activities like inspections.

The associate will respond to customer contacts via inbound calls and emails, providing professional, stellar quality support to domestic, international, commercial, and consumer customers. Responsibilities include administering company policies, processing orders/returns, monitoring open orders, and providing general technical assistance using manuals and schematics.

The Contact Center Dispute Operations Agent I handles first-stage disputes by taking incoming calls, applying critical thinking to resolve inquiries from members and Financial Institutions, and determining the best course of action within timeframes. Responsibilities also include analyzing and resolving fraud and non-fraud disputes to recover funds while minimizing company liability and meeting performance targets.