Director of Account Management

Location: Remote

Employment type: Full-time

Team: Strategic Partnerships

About Nema Health

Nema Health is a survivor- and clinician-led virtual treatment program for PTSD and trauma. We are on a mission to help all trauma survivors find lasting peace & healing. Nema provides virtual, evidence-based treatment that helps people feel better faster—and stay better longer. We are committed to delivering care that’s accessible, trauma-specialized, and deeply patient-centered.

At Nema, we offer employees an unparalleled career opportunity: the chance to be part of a mission-driven company while shaping its future during a pivotal stage of growth. If you’re someone who thrives in fast-moving environments, values systems thinking, and cares deeply about expanding access to mental health care, you could be a great fit.

The Role: 

The Director of Account Management will be responsible for deepening and expanding Nema’s relationships with health plan partners. You will own the full client lifecycle: from implementation through referral activation, engagement optimization, and contract expansion.

This is a high-impact, externally-facing role that demands both strategic depth and executional precision. You will serve as the primary point of contact for your book of business building trust with payer stakeholders at all levels. You will be responsible for proactively finding ways to increase referral volume, and expanding program reach into new populations such as Federal Employee programs and Medicare Advantage or Managed Medicaid. You will work cross-functionally with Marketing, Clinical Operations, and Product to develop co-branded materials, manage reporting obligations, and ensure Nema’s brand is strong with external partners. 

Responsibilities:

• Own and grow a portfolio of health plan accounts, serving as the primary relationship holder and strategic partner. 

• Drive payer referral volume by proactively engaging case managers and payer partner teams—through presentations, trainings, co-branded events, and ongoing outreach—to stay top of mind and convert relationships into referrals.

• Develop and execute strategic account plans for each partner, with clear tactics to maximize referrals, expand enrolled populations, and achieve growth targets.

• Lead formal business reviews and operational cadences with clients

• Manage all account-level reporting obligations—ensure data files are accurate, timely, and contract-compliant; maintain organized records for all partner deliverables.

• Collaborate with Marketing to develop and deliver partner-specific materials aligned to each payer’s audience and goals.

• Support contract management activities including renegotiations, audits, and ROI studies as the account relationship matures.

• Lead implementation for new contracts going live; ensure seamless onboarding and early referral activation.

• Work cross-functionally with Product, Clinical Operations, and Marketing to surface payer insights that shape Nema’s go-to-market strategy and program development.

• Increase Nema’s awareness and relevance with accounts by identifying and deploying mutually beneficial opportunities to raise the account/Nema partnership through peer-reviewed studies, press opportunities, industry and client events, training, etc.

Qualifications

You’ll be a great fit if you have:

• 10+ years of health plan client/account management experience, with a demonstrated track record of driving referral growth and hitting revenue targets.

• Experience managing, and growing large health plan accounts preferably with experience in both the Commercial,  Medicare Advantage/Medicaid populations

• High interpersonal effectiveness with a track record of building trusted, durable relationships at multiple levels within health plan organizations.

• Proven ability to activate and grow referral pipelines through relationship-driven outreach and creative account strategy.

• Proficiency with healthcare reporting tools; ability to construct and deliver compelling, data-driven client presentations.

• Strong cross-functional collaborator—comfortable interfacing with Marketing, Clinical Operations, and Product to drive results.

• Adaptable and self-directed; ability to thrive in a fast-paced, startup environment where playbooks are still being built.

• Bachelor’s degree in a business or healthcare-related field

• Preference for East Coast location and must be able to travel frequently to clients.

• Plus if you have a background working with behavioral health solutions.

Why Join Nema

We’re a growing team of clinicians and operators united by a shared mission: to reduce suffering for people with PTSD and other trauma-related disorders. As part of Nema, you’ll help build a company where both patients and employees can thrive.

What We Offer

• Competitive compensation: Negotiable $140K–$150K base, 15-20% performance bonus tied to payer referral growth and contract expansion milestones, plus equity 

• Comprehensive benefits including healthcare, 401(k) with matching, and stipends for home office productivity and continued education

• Generous PTO and flexible work hours

• Remote-first culture with supportive team norms

• Inclusive, trauma-informed leadership

• Opportunity to grow with a fast-moving, mission-driven company at a pivotal stage