Role Description

The Corporate Account Manager is an experienced individual with strong management skills that handles the most important customers of Chemtrade in Western Canada and Western US. They are responsible for developing, managing and optimizing sales of ElectroChem chemicals (Caustic soda, sodium chlorate, chlorine, HCl) as well as SPPC products (sulfuric acid, SBS, sulfur, and other products as needed).

• Requires technical knowledge of product application.
• Skills for developing and maintaining critical customer contacts relationships to understand market dynamics.
• Recommending and implementing appropriate actions.

Qualifications

• Degree in Business, Chemistry, Engineering or Environmental Sciences.
• Minimum of 10-15 years of experience in chemical sales and marketing, preferably within the Pulp & Paper Industry.
• MBA would be considered a strong asset.
• Valid driver’s license is required.
• Valid passport.
• Ability to travel between 50-70% of the time.
• Strong computer skills (SAP, Office).
• Proven verbal and interpersonal communication skills.
• Leader that can influence & drive actions with the ability to collaborate across various functions to achieve results.
• Strong negotiating skills.
• Proficient in proposing actions, identifying and illustrating opportunities, making recommendations and presenting them.
• Solution-oriented mindset driven by natural curiosity.
• Commercial mindset (customer centric).

Responsibilities

• Develop and maintain relationships with existing and potential customers in the territory to understand needs, gain market knowledge and recommend actions.
• Ensure relationships with end-use customers are favorable and take appropriate action if customer is dissatisfied with any aspect of Chemtrade service.
• Independently develop/implement specific account by account tactical strategy to exceed contribution/margin plan.
• Develop, analyze and negotiate sales agreements at strategic accounts with input from management.
• Answer customer’s requests regarding their operation problems related directly or indirectly to the use of our products.
• Conscientiously review and communicate potential opportunities that add value to current business strategies or fit the growth strategy.
• Effectively manage sales processes including communication with customers, territory management and planning, budgeting and forecasting, call reports, expenses, etc.
• Communicate to the business factors that affect market conditions including competitive activity/pricing, end use/industry knowledge, environmental issues.
• Proactively coordinate with operations, distribution, customer service, technical and quality functions to resolve customer issues.
• Coordinate with accounting personnel to keep customer accounts receivable current.
• Understand and analyze the cost structure, supply chain, inventory balance to meet customer requirements.
• Work/Coordinate projects to develop new business or support our business along with the Sales/Marketing Department.

Benefits

• Embracing Diversity, Maximizing Results.
• Commitment to cultivating a work environment that embraces and values unique qualities, skills, and experiences of every employee.
• Encouragement of Employee Resource Groups (ERGs) to foster an inclusive environment.
• Range of family-friendly benefits and opportunities for career growth and advancement.
• Support for employees at every stage of their lives to thrive both professionally and personally.