• Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members • Address all customer concerns politely, using active listening skills to understand and confirm the information • Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience • Proactively monitor in-progress deliveries and take corrective action when necessary • Manage non-standard delivery situations with professionalism, empathy, and urgency • Effectively use Salesforce and other internal tools to accurate log interactions and solve issues • Collaborate with team members from various Roadie departments to ensure seamless delivery experience