The Customer Support Representative manages high volumes of incoming calls, providing product/service information, troubleshooting issues, and resolving customer problems efficiently while adhering to company policies. This role is also responsible for ensuring excellent service standards, engaging customers to build trust, and meeting established sales targets and call handling quotas.

Manage customer service activities for assigned accounts, serve as the primary contact for inquiries, and collaborate with internal teams to ensure seamless service delivery and customer satisfaction.

Advise students on degree candidacy and academic policies, certify degree completions, and maintain accurate records. Collaborate with faculty and staff to enhance graduation processes and respond to inquiries regarding degree audits and graduation...

Deliver exceptional customer service by responding to client inquiries via phone and chat, processing policy updates accurately, and collaborating with team members to enhance workflows and improve the overall client experience.