• Build and maintain a standardized training curriculum aligned to Manhattan Active WMS/OMS capabilities and operational workflows • Deliver hands-on training sessions for site operations and administrative staff using Manhattan IT System Stack • Translate system and process documentation into practical, user-friendly instruction • Provide on-site coaching and shoulder-to-shoulder support during go-live and ramp-up periods • Guide users on day-to-day tasks such as receiving, picking, inventory management, and order fulfillment using the new systems • Collaborate with Implementation Engineers and Process Super Users to develop and maintain work instructions, job aids, quick reference guides, and process documentation • Capture real-time feedback from trainees to continuously improve training content and methods • Serve as a first line of support for user questions and issues during and after go-live • Support User Acceptance Testing (UAT) and validate training effectiveness through floor-level observation • Capture feedback from each deployment to enhance training materials and improve future rollouts • Maintain a library of updated training documents, including SOPs, work instructions, quick reference guides, and e-learning modules