• Average monthly a minimum of 30 outbound & inbound calls daily to assigned accounts across multiple locations to engage clients and uncover sales opportunities. • Average a minimum of 2 hours in talk time daily per month. • Professionally manage inbound customer calls to address needs and support sales goals. • Increase call volume during specific campaigns or when required by sales objectives. • Utilize the telephone system/Five9 to efficiently handle daily outbound and inbound calls. • Document all account interactions and updates thoroughly in Salesforce. • Adhere to a Salesforce call cadence to maintain consistent communication and prevent call backlogs. • Collaborate with customer service teams to resolve account issues and support client satisfaction. • Conduct meaningful sales and relationship-building conversations with assigned accounts. • Provide guidance to Independent Store Owners on optimizing inventory competitiveness by recommending relevant NAPA products and services. • Analyze sales data to identify gaps and potential growth areas with assigned accounts, promoting products and services to close those gaps. • Apply insights gained from team collaboration, tools, and ongoing training to improve sales techniques and conversions. • Actively participate in team scripting and role-play exercises to enhance sales skills. • Perform additional duties as assigned by the manager.