• Deliver commissioning and training services sold on projects against scope and schedule, ensuring successful project delivery. • Work in conjunction with Riedel Teams and Customers to organize and prepare for onsite commissioning and training including all content and materials required. • Ensure all pre and post commissioning documentation is complete for proper handover to the Support teams. • Ensure services quoted and ordered are appropriate and expenses are tracked. • Advise Management on project status, risks and mitigation, and scope. • Track and resolve any project related issues. • Research and promote additional business opportunities, solutions, and services sales to the client and sales team. • Manage and take ownership of Customer Support cases. • Participate in the 24/7 Service Level Agreement hotline during local office business hours and on-call during the weekend. • Support customers with remote online sessions when needed. • Reproduce issues on service lab equipment. • Proactively educate clients, business partners, and team members to enhance their product and solutions knowledge, technical acumen, and technical sales skills. • Act as market and industry aware collaborator providing information on competition and market trends. • Champion KCS principles, educating and coaching support staff on effective knowledge creation and maintenance • Develop and maintain knowledge base articles, user documentation, and guides to support products and services • Utilize the knowledge base to efficiently resolve customer issues