• Develop and maintain expertise in the firm’s core practice applications and generative AI legal technologies. • Support the Director of K&I Technology Solutions in executing the firm’s legal technology strategy to advance legal practice efficiency and client service delivery. • Design, implement and deliver targeted and engaging training programs, workshops, webinars, in-person events, and “office hours” for attorneys and staff on practice applications and generative AI toolsets. • Create and maintain Goodwin-specific user guides, quick-reference cards, video tutorials, intranet pages, and knowledge-base articles to support self-service adoption. • Partner with practice groups, and K&I Team to understand attorney workflows and practice needs, tailor trainings, design campaigns, and engage champions to maximize technology adoption. • Gather, synthesize, and analyze user feedback and usage data to identify adoption blockers, feature requests, and training gaps; collaborate with K&I leadership to prioritize improvements and roadmap items. • Measure and report on adoption metrics, training effectiveness, user satisfaction, and service-level performance; iterate on programs based on results. • Participate in assessments, pilots and proof of concept programs of new technology, including assisting in gathering requirements, organizing pilot testers, participating in testing, and assessing the instructional materials and vendor support of new products. • Support onboarding of new practice applications and vendor rollouts (communications, training, awareness campaigns). • Partner with vendors for training/content coordination and product knowledge transfer. • Stay current on legal technology and industry trends to keep the firm at the forefront of responsible technology use.