Next-generation content creation with artificial intelligence
Scaled Success Manager
Location
United States
Posted
3 days ago
Salary
$150K - $190K / year
Seniority
Senior
Job Description
Job Requirements
- 4+ years in customer success, account management, or growth roles with demonstrated experience building scaled/digital customer engagement programs
- Track record of driving retention and expansion metrics in a portfolio management model (50+ accounts)
- Systems-oriented mindset—you see patterns, build frameworks, and create repeatable processes rather than one-off solutions
- Strong technical fluency and ability to quickly learn complex AI/creative software products
- Exceptional written communication skills and ability to craft compelling messaging for different audiences
- Bias toward action and comfort with ambiguity—this role requires building the plane while flying it
- Data-driven approach to decision making with ability to translate insights into action
- Experience in SaaS, AI/ML, or creative software industries preferred
- Ability to work autonomously while collaborating across Sales, Product, Engineering, and Support teams
Benefits
- Competitive salary
- Health insurance
- 401(k) matching
- Flexible work hours
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Function HealthAt Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria. Join the Function Health team and become a part of our mission to build a healthier future for all. Discover more about us and how we're changing the face of healthcare at Function Health. Important Notice: Legitimate communication from the Function Health team will always come from an email address ending in @functionhealth.com. Function Health will never request personal information such as banking details or payment during the hiring process. Please be cautious of communications or job offers that come from other email domains, instant messaging platforms, or unsolicited calls. If you ever have doubts about the legitimacy of a communication, please reach out to us directly at talent@functionhealth.com.
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