Twelve Labs

Help developers build programs that can see, listen, and understand the world as we do.

Forward Deployed Engineer, Commercial

EngineerEngineerFull TimeRemoteTeam 11-50H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

52 days ago

Salary

$176K - $220K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Design and ship production systems around our video foundation models, owning integrations with media infrastructure, video processing pipelines, data provenance, reliability, and on-call readiness across content workflows. • Lead discovery and scoping from pre-sales through deployment, translating ambiguous workflow needs into hypothesis-driven problem framing, system requirements, and an execution plan with measurable business outcomes. • Build in large-scale video environments where performance optimization, cost efficiency, security controls, and scalability shape architecture, operating procedures, and failure handling. • Run evaluation loops that measure model and system quality against workflow-specific benchmarks (e.g., search relevance, content accuracy, processing throughput) and use results to drive model and product improvements. • Define launch criteria including performance metrics, acceptance benchmarks, and success measures, driving delivery until sustained production impact is demonstrated. • Distill deployment learnings into hardened primitives, reference architectures, integration patterns, and benchmark harnesses that scale across Media & Entertainment customers.

Job Requirements

  • 5+ years of software/ML engineering or technical deployment experience with customer-facing ownership in Media & Entertainment, Sports, Advertising, or video-centric industries.
  • Owned customer AI/ML deployments end-to-end from scoping through production adoption, improving them through evaluation design, error analysis, and iterative refinement that tightens acceptance criteria over time.
  • Deep understanding of video workflows, video workloads, and media infrastructure including video processing pipelines, content management systems, CDNs, and high-volume data architectures.
  • Strong infrastructure and systems engineering skills with experience building scalable, reliable systems that handle large-scale video processing and storage requirements.
  • Communicate clearly across creative, technical, research, and executive audiences, translating technical tradeoffs into business impact, risk posture, and measurable outcomes with credibility.
  • Apply systems thinking with high execution standards, consistently turning failures, escalations, and production issues into improved operating standards and repeatable deployment playbooks.

Benefits

  • Full health, dental, and vision benefits
  • Extremely flexible PTO and parental leave policy. Office closed the week of Christmas and New Years.
  • VISA support where applicable

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