Job Summary

The Services Resource Advisor is responsible for the allocation of CDW resources in fulfillment of exceptional customer outcomes, coworker engagement, and project financial success.   

The role is responsible for partnering with Sales, Services Delivery Managers, and Services Resources in the areas of project fulfillment, system updates, and reporting.

What you will do:

• Fulfill assignment of CDW Consulting Professionals to deliver best-in-class customer experience and achieve operational excellence 

• Drive business outcomes by planning for and matching resource demand with supply/capacity 

• Qualify business opportunities internally and externally to determine viability 

• Identify and overcome internal and external hurdles in the business that are hindering the sales process and develop and solve with creative solutions/roadmaps  

• Build, maintain, and engage an ecosystem of services suppliers to provide additional resources as needed 

• Manage organizational capability platform and make data available to align project skills, specifications, and customer goals as they relate to resource assignments 

• Attain revenue and gross profit growth targets within supported verticals 

• Monitor capacity across capability areas on an ongoing basis, and proactively work to re-balance professionals who are above / below utilization targets 

• Communicate with project team on customer requirements 

• Responsible for continuous process and resource management improvement  

What we expect of you

• Bachelors’ Degree or equivalent experience required or computer-related field or equivalent experience. Or 7 years of relevant professional experience -or- 3 years of CDW experience -or- 2 years of Supervisory experience 

•  Strong independence and ability to influence others  

• Demonstrated ability to balance multiple priorities simultaneously with a high attention to detail   

• Strong organizational skills with a track record of meeting deadlines and the ability to adapt to the changing needs of the business   

• Excellent written and verbal communication skills with the ability to effectively articulate information and interact 

• Proven ability to build relationships and trust within a workforce and leadership teams, take initiative, and exhibit solid analytical capabilities   

• History of successfully coordinating complex projects, with multiple facets and stakeholders   

• An eagerness to continually learn new technology and keep pace with an ever-changing industry

• Desire to apply thought leadership and nominate effective change to current workflows 

• Motivated to produce and achieve successful outcomes for the business 

• Decisiveness and good judgment to address pressing project matters when time is limited 

• Hands on experience with workflow and/or resource management tools 

• Experience in resourcing teams based in multiple locations 

• Prior experience working within an IT or consulting environment 

Pay range: $ 68,000 - $73,000, depending on experience and skill set
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials 

CDW is committed to being an AI-fluent organization 

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.