Nexthink

Unparalleled Visibility Into Issue Detection, Diagnosis, and Remediation

Area Vice President – Global MSPs

Vice PresidentVice PresidentFull TimeRemoteTeam 501-1,000Since 2011H1B No SponsorCompany SiteLinkedIn

Location

Massachusetts

Posted

34 days ago

Salary

$174K - $272K / year

12 yrs expEnglishITSM

Job Description

• Execute Nexthink's global MSP strategy across the Americas, building and scaling partnerships that deliver Nexthink-powered managed services • Identify priority markets, verticals, and partner segments while collaborating with Product, Sales, and Alliances teams on go-to-market strategy • Own revenue growth, bookings, and pipeline development for MSP and partner-led business in the Americas • Partner with Enterprise Sales and Channel teams to co-sell, expand opportunities, and drive renewals and upsells through MSP channels • Act as executive sponsor for strategic MSP partners and key enterprise customers, building trusted C-level relationships • Lead executive-level escalations and position Nexthink as a business outcomes platform ensuring long-term success • Ensure MSP partners deliver high-quality services by governing operating models, SLAs, success metrics, and reporting frameworks • Drive adoption, usage, and measurable DEX outcomes while working with Partner Success and Services teams to improve time-to-value • Own regional MSP business performance including revenue, margin, cost management, forecasting, budgets, and ROI tracking • Drive scalability and operational efficiency across the partner ecosystem • Lead and develop regional MSP Sellers, building a high-performing, collaborative team aligned with Nexthink's values • Collaborate with Global MSP leadership and other regions to share best practices, contribute to global frameworks, and support cross-regional delivery • Deliver on key metrics including MSP-driven ARR growth, partner performance, customer adoption, service quality, NPS/CSAT, and expansion within MSP-managed environments

Job Requirements

  • 12+ years of experience in MSP, SaaS, IT services, or digital workplace / DEX environments
  • Proven leadership experience scaling MSP or partner-led businesses in the Americas
  • Strong understanding of enterprise SaaS, subscription models, and partner ecosystems
  • Experience working with CIOs, IT Operations, Digital Workplace, or End-User Computing teams
  • Demonstrated P&L ownership and commercial leadership
  • Ability to operate effectively in a fast-growing, global, matrixed organization
  • Experience with DEX, IT operations analytics, observability, or digital workplace platforms
  • Background working with global system integrators (GSIs) or large MSPs
  • Exposure to ITSM, VMS, automation, or experience management ecosystems

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Long-term disability
  • Accidental death/personal loss coverage
  • Unlimited paid time off
  • 11 company-paid holidays
  • 3 extra days for volunteering
  • Flexible Hours
  • 401(k) plan with company matching contributions
  • Bonuses for referring successful hires

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