• Review photos, reports, and other documentation from the inspection, to assess damage and prepare accurate estimates. • Utilize industry-standard estimating platform Xactimate, to produce detailed repair scopes. • Determine appropriate repair vs. replacement decisions based on best practices, jurisdictional code requirements, and policy coverage. • Validate the accuracy of insured and/or contractor submitted estimates and to negotiate discrepancies when necessary. • Apply current industry repair standards, materials pricing, labor rates, and construction methodologies. • Provide technical expertise to frontline claims staff. • Communicate clearly with customers, contractors, and vendors to explain scope and estimate decisions as/is necessary. • Document all file activity in accordance with company and regulatory requirements. • Support supplemental estimate reviews. • Ensure all estimates comply with company guidelines, state regulations, and industry’s best practices. • Maintain high levels of accuracy, productivity, and cycle time performance. • Provides support in negotiation of settlements with insureds, attorneys, and other insurance companies. • Manages approved vendors and counsel utilized as necessary in the claim process, including approval of investigation plans and budgets. • Monitors, reviews, and issues payments to vendors and counsel in accordance with guidelines and standards. • Establishes proper reserves for each claim based upon thorough investigation, evaluation, and experience. • Refers claims exceeding authority to appropriate manager or complex claims specialist with recommendations. • Meets established goals & objectives, arranges for salvage disposition and other recovery proceedings as necessary, participates in claim file reviews and audits with customer and broker. • Formulates sound recommendations for claims file handling, subsequent transactions, and renewal processing. • Contribute to continuous improvement efforts, guideline updates, and internal training initiatives.