• Strengthening and expanding R3’s strategic, clinical, and operational relationships with customers • Ensuring seamless transitions from sale to implementation • Driving ongoing account performance • Identifying opportunities for retention and growth • Serving as a trusted advisor to customers and an internal advocate • Building and maintaining a book of business including long-term customers • Ensuring customer satisfaction, strategic alignment, and performance outcomes • Providing proactive communication, education, and support to assigned customers • Conducting recurring strategic check-ins to review service utilization, program performance, and emerging needs • Delivering and interpreting annual stewardship reports and performance summaries, translating data into actionable insights • Identifying and closing upsell and cross-sell opportunities • Leading renewal activities including preparation, strategy development, contract review, and negotiations • Leading new customer onboarding and system integrations • Supporting internal teams in resolving process deviations and ensuring adherence to required workflows • Partnering with Sales on proposals and presentations • Collaborating with Accounting on invoices and audits • Maintaining accurate documentation and data integrity in CRM systems • Representing R3 at industry events