• Plan and lead discovery (interviews, workflow observations, surveys) and usability testing; define research goals, scripts, and success criteria • Apply systems thinking and empathy-driven design to optimize complex healthcare workflows across roles, channels, and devices • Synthesize qualitative and quantitative insights into experience principles, prioritized opportunities, and measurable design recommendations • Create concepts, wireframes, and high-fidelity prototypes (e.g., AI tools, Figma) to explore solutions, de-risk decisions, and accelerate delivery • Define user journeys, information architecture, and interaction patterns that support clinical and administrative tasks and reduce cognitive load • Lead critiques and iterate designs using stakeholder feedback, accessibility reviews, and usability findings; document decisions and tradeoffs • Define, contribute to and help evolve the design system and component library, following governance and contribution standards and supporting adoption across teams • Ensure consistency and scalability across the portfolio through reusable patterns, style guides, content guidelines, and interaction standards • Partner with engineering to align design libraries with coded components and to improve implementation quality through specs and QA • Support product prioritization by connecting user needs, business outcomes, and technical constraints to clear experience recommendations • Facilitate workshops (journey mapping, design studios, story mapping) to align teams, clarify requirements, and drive decisions • Present design rationale and outcomes to stakeholders; build alignment through storytelling, artifacts, and clear documentation • Champion accessibility by designing and validating against WCAG standards (color, keyboard, screen reader, responsive behaviors) • Set usability and accessibility quality bars; partner with QA/engineering to ensure implementation meets standards for diverse user populations • Incorporate healthcare compliance and privacy requirements (e.g., HIPAA) into interaction patterns, data display, and workflow design