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Gabtech Global, LLC logo
Gabtech Global, LLC

Gabtech Global Helps Business Owners Grow Their Businesses Through Outsourcing

Technical Lead, M365 Focus

Full-stack EngineerSoftware EngineerFull TimeRemoteSeniorTeam 51-200Since 2017H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

Not specified

Seniority

Senior

5 yrs expEnglishAzureCloudCyber SecurityITSM

Job Description

• Serve as the final escalation point for complex or high‑severity technical issues requiring advanced troubleshooting expertise. • Diagnose and resolve advanced issues across networking, virtualization, and security platforms as well as Microsoft 365, Windows 11 and Windows Server operating systems. • Provide real‑time support and guidance to Tier 1–3 analysts during high‑priority escalations. • Perform deep‑dive technical analysis of recurring issues to identify patterns and implement permanent resolutions. • Monitor security alerts across monitoring platforms. • Triage alerts based on severity, business impact, and SLAs. • Own and resolve Tier 3+ or escalated tickets from monitoring systems. • Ensure escalated tickets contain complete documentation. • Resolve issues within SLA expectations. • Communicate with clients and stakeholders during alert‑identified risks or degradation. • Advise teams and clients on best practices. • Collaborate on design and optimization initiatives. • Mentor analysts on advanced troubleshooting skills. • Lead workshops and post‑incident reviews.

Job Requirements

  • 5+ years of experience in IT support, systems administration, engineering, or security.
  • Deep technical expertise across Microsoft 365, Windows Server, networking, virtualization, and cybersecurity.
  • Strong problem‑solving and communication skills.
  • Relevant certifications (CompTIA, Microsoft, Cisco, ITIL, etc.) are desired.
  • Previous experience and skills desired related to: Cisco networking hardware Fortinet Threat Locker Microsoft Sentinel Halo ITSM N-Able monitoring
  • Deep knowledge of: Microsoft Entra ID (Azure AD) Conditional Access policies MFA / SSPR authentication flows Cloud PC and Windows App access behavior
  • Strong ability to interpret: Sign-in logs Token issuance failures Security alert context Operational Judgment

Benefits

  • Flexible working hours
  • Professional development opportunities

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