• Provide concierge-level travel consultation for executive level travelers across multiple channels (phone, email, chat), ensuring a seamless, high-touch service that exceeds expectations. • Accurately manage complex international bookings and exchanges, leveraging native GDS processes (Amadeus) to ensure compliant and cost-effective solutions. • Operate independently during after-hours coverage shifts, including evenings, weekends and holidays. • Deliver impeccable attention to detail in all aspects of service, including profile updates, fare selection, ticketing and post-booking support. • Proactively communicate with travelers, arrangers and teammates to ensure service continuity, accurate trip execution, and aligned expectations. • Take full ownership of the end to end travel experience - from initial request through trip completion and issue resolution - without the need for micromanagement. • Support and collaborate closely with peers in a small, highly dependent team environment; adapt to shift changes, share knowledge and support teammates when needed. • Meet and exceed KPIs related to accuracy, quality and traveler satisfaction. • Adhere to company standards regarding tool utilization, workflow processes, and attendance expectations. • Thrive under pressure, adapting quickly to changing priorities and unexpected challenges.