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Perk

The intelligent platform powering real work.

Business Travel Consultant – GDS

ConsultantConsultantFull TimeRemoteMid LevelTeam 1,001-5,000Company SiteLinkedIn

Location

Florida + 4 moreAll locations: Florida, Illinois, New Hampshire, New Jersey, Massachusetts

Posted

2 days ago

Salary

$50K - $59K / year

Seniority

Mid Level

Associate Degree2 yrs expEnglishAmadeusGds

Job Description

• Work in Amadeus to support our B2B customers in their Business Travels • Liaise with suppliers and partners to resolve booking issues • Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests • Resolve problems by applying established Perk policies, procedures and tactics, and also by thinking out of the box when anything established is not enough • Addressing, preempting and solving problems - You are an owner and anticipate issues before they come your way! • Document and share customer feedback to help refine service delivery. • Support the team in achieving retention and satisfaction goals specific to the NAM market. • Help define and establish best practices together with the rest of the team in sales, operations and customer care • Stay up-to-date with new features and product launches in Perk - there are lots, so be prepared for some serious innovation!

Job Requirements

  • Excellent English, spoken and written
  • Familiarity with North American business culture and customer expectations.
  • Proven experience in working with Amadeus (or equivalent) GDS Cars, Hotels and Trains
  • Proven experience in working with Amadeus (or equivalent) GDS flights, another GDS will be a plus
  • A proven background working in the business travel industry.
  • Proven experience going above and beyond to provide an amazing service to help customers

Benefits

  • Receive competitive compensation
  • Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays
  • Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
  • Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date
  • Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
  • Plan for your future with our 401(k) plan with company matching contributions
  • Care for your furry friends through partner discounts on pet insurance
  • Join our unforgettable Perk events
  • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
  • Focus on your family with 12-16 weeks’ paid parental leave
  • Let us help you move to one of our hubs with relocation support

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