Role Description

As the Associate Registrar, you are an integral member of the College’s Registration team. You are accountable for the scheduling, registration, and enrollment activities/operations for all students in their designated programs. You are also responsible for the student degree progress, maintenance, and integrity of student records, and for providing excellent customer service. You are expected to maintain a deep understanding of the College’s core curriculum and all requirements for graduation and how the College’s courses fit into this progression.

Qualifications

• Bachelor's degree from an accredited college or university, or an associate degree plus 3 years of direct experience in a college registration department.
• 2 years of direct work experience with a college registration department.
• Proficient in CampusVue/CampusNexus and Student Information System is preferred.
• Must be able to maintain a high level of sensitivity and commitment to the needs of diverse populations.
• Must be able to multitask in a high-stress, fast-paced environment while continuing to maintain a stellar customer service relationship.
• Work experience in an online environment with knowledge of state and federal regulations to include enrollment policies and procedures is preferred.
• Proficient in Microsoft products such as Word, Excel, and PowerPoint.

Requirements

• Demonstrates self-reliance by meeting/exceeding workflow needs.
• Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills.
• Follows established processes as outlined by organization and leadership.
• Capable, and adapts as needed, to work under pressure and meet tight deadlines.
• Proven ability to work independently with limited supervision and with other department personnel.
• Must support and embrace the College’s Impact mission to improve the people and communities we serve through our civic engagement initiatives.
• Must have exceptional communication, organization, and time management skills.
• Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems.
• Must be collaborative in driving decisions and a team-player.
• Strong analytical and problem-solving skills with a high attention to detail.
• Builds and maintains student satisfaction by recognizing and anticipating student needs.

Benefits

• Medical, dental, & vision Insurance
• HSA and FSA options
• Paid parental leave
• Paid volunteer time
• Tuition reimbursement & reduction programs
• Generous PTO
• 401k and employer match
• Full-service wellness and EAP program
• Employee recognition and awards programs
• Employer paid life & AD&D insurance
• Short-term disability
• Employer paid long-term disability
• And more…

Day to Day Responsibilities

• Ensures college policies and FERPA regulations are adhered to in processing student information.
• Registers new and continuing students for courses each term.
• Accurately processes schedule or enrollment changes for all students in his/her designated programs (Withdrawals, Cancels, Leave of Absences, Re-entry, Multiple Course Requests, Credit Transfer, Change of Start Dates, Course Retakes, etc.).
• Evaluates credits earned for degree completion/conferral, maintaining academic records, ensuring their accuracy, security, and integrity.
• Prepares required registration and enrollment reports.
• Actively manages student records and ensures integrity of data in the Student Information System including maintenance of records, grades, and demographic information.
• Collaborates with administrators, faculty, and other staff to facilitate and improve services to students, including catalog and registration/records policy questions and support academic programming.
• Assists with initiatives in improving efficiency through the use of technology and creativity.
• Plans and implements registration dates and timeline with other departments as needed.
• Assists with developing procedures and practices for fair and consistent business operating procedures.
• Ensures that all programs, terms, courses, and schedules are accurately built into the Student Information System.