Role Description

Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Client Services Representative (Mountain Region), you’ll be the go-to expert for attorneys and legal teams after the deposition wraps helping them stay on track and ready for court. You’ll handle transcript delivery, troubleshoot issues, manage changes or corrections, and follow up to ensure expectations are exceeded and every client walks away impressed. If you love follow-through, attention to detail, and making sure nothing slips through the cracks, this is your moment.

• Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our team.
• Respond to all client requests received via email and/or phone queue timely.
• Resolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution.
• Proactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholders.
• Communicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services.

Qualifications

• Client-centric mindset with the ability to build strong, loyal relationships and handle sensitive client needs with care.
• Deliver responsive, solutions-oriented service quickly and kindly in a clear, professional manner with excellent follow-up etiquette.
• Bold thinker – you thrive under pressure and love to solve tough problems in creative ways.
• A proactive mindset – you anticipate needs before they arise and if there’s a problem, you’re already solving it.
• Confident juggling timelines, priorities, and multiple clients at once with grace.
• Adaptable, open to ongoing change and collaboration.
• A laser-sharp eye for detail and strong organizational skills.
• Comfort with technology, including proprietary software.
• 2-4 years of professional experience; familiarity with court reporting or legal services is a huge plus.

Benefits

• Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance.
• Healthy work-life balance: paid time off, Paid Parental Leave, tuition reimbursement and more.
• Employee equity and referral programs: when we succeed, you succeed!
• Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionally.
• Matched 401(k) to help you save for your future.
• Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in.
• Earned wage access: get a portion of the wages you earned prior to payday.
• Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth.
• Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week – because work should be rewarding and fun!