• Respond to guest inquiries via phone, text, or other communication channels with professionalism and empathy. • Schedule and confirm reservations while accurately maintaining guest records. • Provide detailed information about our waxing services, products, and promotions. • Handle guest concerns or complaints effectively to ensure a positive experience and brand loyalty. • Maintain up-to-date knowledge of all services, products, and promotions. • Collaborate with team members to streamline communication and enhance customer satisfaction. • Perform data entry and maintain accurate records across booking and CRM systems. • Uphold brand standards for phone etiquette and service excellence.