• Manages the client relationship, serving as a trusted advisor, to promote best practice workflows and product adoption • Responsible for all client communications, conflict resolution, and compliance on client deliverables • Collaborates with the Sales team to develop account plans, renewal, and cross-sell strategies • Works closely with Client Success, Product Support, Project Management, and Implementation teams to maintain continuous knowledge of issues and projects; identifying potential risks and/or opportunities • Reviews all major deliverables to ensure quality standards and client expectations are met • Ensures that client issues are effectively managed to resolution • Communicates client goals and interests to internal stakeholders and effectively manages client expectations • Maintains a thorough understanding of Health Catalyst Interoperability product/service offerings to include KPI Ninja by Health Catalyst, GRID, Notify, HISP, and effectively articulates value proposition to clients • Maintains in-depth product and industry knowledge; demonstrating expert proficiency in product features and functions • Completes monthly client reports, bi-annual account reviews, and all other standard reporting processes • Completes onsite client business reviews, training and other client meetings • Completes reports and KPI’s that report progress and health of client.