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Senior Business Travel Consultant – GDS

ConsultantConsultantFull TimeRemoteSeniorTeam 1,001-5,000Company SiteLinkedIn

Location

Florida + 4 moreAll locations: Florida, Illinois, New Hampshire, New Jersey, Massachusetts

Posted

2 days ago

Salary

$61K - $72K / year

Seniority

Senior

English

Job Description

• Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently. • Arrange travel (domestic and international) for the NAM team’s most strategic customers; including flights, car rentals, and hotels. • Work independently, using your initiative to handle client inquiries and provide solutions without supervision. • Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate. • Undertake travel reservations and amendments for Perk customers, prioritizing customer service and booking accuracy. • Proactively maintain and develop client relationships, offering support throughout the entire travel process. • Provide suitable travel options and suggestions to meet client requirements. • Ensure all service level agreements are met and actively maintain the GDS queues. • Mentor and support junior team members, assisting with their queries and quality-checking their work as needed. • Support the Team Leader and collaborate with colleagues to maintain a high level of service.

Job Requirements

  • Possess expert knowledge of Amadeus/Sabre or similar GDS system, including reissuing (manual & automated) tickets autonomously
  • Are proficient in air fares and ticketing
  • Have great communication skills, fluency in English, both written and spoken is essential.
  • Are familiar with North American business culture and customer expectations.
  • Have previous experience as a Business Travel Consultant.
  • Are well-organized, and capable of working to tight deadlines under pressure.
  • Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
  • Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
  • Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
  • Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
  • Motivate and encourage the well-being of the team, displaying a positive attitude at all times.

Benefits

  • Receive competitive compensation
  • Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays
  • Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
  • Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date
  • Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
  • Plan for your future with our 401(k) plan with company matching contributions
  • Care for your furry friends through partner discounts on pet insurance
  • Join our unforgettable Perk events
  • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
  • Focus on your family with 12-16 weeks’ paid parental leave
  • Let us help you move to one of our hubs with relocation support

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