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Qode

Qode is a unified hiring platform designed for enterprise scale, centralizing the entire hiring lifecycle in one environment. Key features include: Candidate sourcing and outreach. AI-led interviews in 30+ languages. Applicant tracking and job distribution to 200+ platforms. Outcome-based pricing: clients pay for results, not software seats. 800M+ candidate profiles indexed. 200,000+ applicants processed per month. 56+ enterprise clients worldwide.

Client Onboarding and Support Associate

Onboarding SpecialistCustomer SuccessFull TimeRemoteMid LevelCompany Site

Location

United States

Posted

2 days ago

Salary

Not specified

Seniority

Mid Level

English

Job Description

 
 
 
 
 
 
 

 

 

Client Onboarding and Support Associate

Location - USA

Role and responsibilities
·      First Point of Contact for Live Clients:
o  Act as the primary point of contact for live clients, addressing any queries or issues promptly and effectively.
o  Provide exceptional customer service and support to maintain strong client relationships and ensure satisfaction.
·      Onboarding Request and Setups:
o  Manage the creation of onboarding requests and setups for new clients, ensuring all necessary documentation and processes are completed accurately and efficiently.
o  Coordinate with internal teams to facilitate the onboarding process and ensure timely setup of products and services.
·      Operational Coordination for Products and Services Setup:
o  Coordinate operational activities for the setup of products and services, ensuring that clients are " test ready" for seamless testing and integration.
o  Collaborate with cross-functional teams to address any operational challenges and streamline the setup process.
·      Warranty Support (cross business and functions)
o  Provide warranty support to new production clients, addressing any issues or concerns that arise after implementation.
o  Work closely with technical teams to troubleshoot and resolve technical issues, ensuring minimal disruption to client operations.
·      Client Communication and Relationship Management:
o  Maintain regular communication with clients to ensure their needs are met and expectations are exceeded.
o  Build and nurture strong relationships with clients, serving as a trusted advisor and advocate for their success.

Qualifications & Experience

·      Bachelor’s degree in business, IT, or a related field.
·      Minimum of 2 years’ experience in client onboarding, customer support, or a similar role within the banking or financial services industry.
·      Must have knowledge of MTLS and TLS certificates
·      Familiarity with tools such as ServiceNow, Postman, Splunk, and Apigee is preferred.
·      Excellent communication and interpersonal skills with the ability to effectively engage with both clients and internal teams.
·      Understanding of banking products, services, and operational processes related to client onboarding and support.
·      Excellent organizational and time management abilities, with a strong attention to detail.
·      Problem-solving mindset and the ability to thrive in a fast-paced, dynamic environment.

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