The Invoicing Analyst - OTC will lead and support key initiatives across billing operations through process improvement, system enhancements, and cross-functional collaboration. In this mid-level role, you’ll play a critical part in ensuring accurate and compliant financial transactions, mentoring team members, and driving operational excellence. The Invoicing Analyst - OTC is both strategic and analytical, partnering with internal stakeholders to resolve complex billing and contract-related issues, support ERP implementation efforts, and review and refine standard operating procedures (SOPs). Reporting to the Team Lead, the Billing Analyst Center of Excellence provides backup support to Billing, contributes to project workstreams, and champions continuous improvement across billing functions.

These Goals and objectives are not to be construed as a complete statement of all duties performed; employees will be required to perform other job-related duties as required.  Goals and objectives are subject to change.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. 

Essential Functions:

• Lead and support CoE operations initiatives focused on process optimization, system enhancements, and automation.
• Collaborate with cross-functional teams to resolve complex billing and contract-related inquiries, ensuring accuracy and compliance with financial policies and standards.
• Assist with ERP system implementation, including testing, documentation, and training to support billing functionality and integration.
• Review and refine standard operating procedures (SOPs) to improve efficiency, accuracy, and scalability of billing processes.
• Provide mentorship and cross-training to team members, fostering skill development and knowledge sharing.
• Serve as a backup resource for CoE team, supporting daily operations and ensuring continuity during peak periods or absences.
• Analyze billing trends and metrics to identify opportunities for improvement and support strategic decision-making.
• Contribute to project workstreams and initiatives led by the CoE team, ensuring alignment with organizational goals and compliance requirements.
• Support the development of financial reports and projections by providing accurate billing data and insights.

Minimum Requirements:

Education/Experience/Certification Requirements

• Bachelor’s Degree or equivalent
• 4 years’ experience in billing or related field
• Excellent communication (written and oral) and interpersonal skills.
• Strong organizational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently and as a team member.
• Collaborate with business partners to gather necessary information to respond to customer inquiries
• Proficiency in billing processes and billing software.
• Experience with bookkeeping, invoice verification, and record keeping.
• Strong ability to perform ad hoc reporting and data analysis to support financial decision-making.
• Familiarity with GAAP standards and revenue recognition principles.
• Understanding of regulatory compliance and internal controls.
• Ability to research and respond to inquiries from internal and external stakeholders.
• Knowledge of contracting terms and conditions and their impact on billing.
• Skilled in process analysis and identifying opportunities for process improvement.

Preferred Qualifications:

• Experience managing high-volume, month-end billing cycles with a focus on accuracy and timeliness.
• Experience working at SaaS / Software company
• Exposure to ERP system implementations and process improvement initiatives.

Individual Contributor