• Own day-to-day operational execution and project management across care team functions, ensuring workflows, handoffs, and processes run consistently and efficiently • Act as the central coordination point for care team operations, maintaining visibility into staffing, scheduling, workflows, and operational dependencies • Translate care priorities into operational workflows, standard processes, and day-to-day execution plans • Proactively identify risks, bottlenecks, and tradeoffs, escalating decisions as needed to keep work moving forward • Own and continuously improve care team workflows, standard operating procedures (SOPs), and operational playbooks, ensuring day-to-day processes are documented, scalable, and consistently followed • Serve as the operational point of contact for care team tooling, coordinating issue escalation and staff support as needed. • Own vendor relationships for operational tooling, including renewals, performance accountability, and recommendations on tooling investments or changes • Identify operational inefficiencies proactively and lead process improvement initiatives as a standing responsibility • Serve as the care team's operational point of contact on cross-functional work led by other teams, ensuring day-to-day care workflows are protected and integrated • Maintain and continuously improve multidisciplinary collaboration models across coaching, therapy, psychiatry, and hybrid clinic service lines • Drive consistent integration of collaboration elements into daily care team workflows and meetings • Facilitate strong partnerships that enhance care quality, clinician support, and patient outcomes • Maintain and refine operational frameworks, standard operating procedures, and team workflows that support a fast-moving care environment • Create visibility into care team operational health, including capacity, workflow performance, and execution against care priorities • Serve as the operational owner for care team execution partnering closely with the operations team to be accountable for workflow consistency, process adherence, and removal of day-to-day blockers • Triage and manage competing operational demands, ensuring care team capacity is allocated effectively in real time • Manage and optimize ongoing operational programs including daytime and summer utilization, multidisciplinary care coordination, care quality workflows (e.g., AI-enabled tools), and clinician engagement, ensuring these run smoothly on a recurring basis • Ensure care team initiatives are resourced appropriately, delivered on time, and aligned with care, operational, and business goals