• Review and assess large volume of documentation to complete existing vendor's annual review in accordance with regulatory compliance and internal policy. • Monitor, track and conduct first level review of various vendor compliance documents throughout vendor oversight lifecycle, including contracts milestones and termination process documents, to ensure compliance with all company policies and procedures. • Responsible for monitoring and maintaining the ongoing oversight of an assigned pool of third-party vendors and escalating any identified risks, material change in business operations, or privacy issues. • Monitor and maintain Vendor Management Department inbox to ensure timely processing of external and internal inquiries and requests. • Manage the vendor ongoing reviews and annual contract obligations and ensure accuracy of vendor management system and timely vendor notifications as needed. • Escalate matters to leadership team timely if unable to resolve issue. • For new third-party vendors', conduct due diligence collection and evaluation of documents to ensure compliance with the company's rules and guidelines before submitting for approval through a formalized process. • First point of contact for vendors and provide updates and on-going communication by running status reports and communicating with vendors through various means to follow up on required compliance items. • Review of FNMA/FHLMC required documentation from vendor to ensure compliance and submit to FNMA/FHLMC for approval. Update vendor management system and notify internal stakeholders of any changes to approval status. • Coordinate marketing and mortgage lending vendor invoices as needed. • Responsible for ensuring that all documents in the internal system of record are current and entered upon receipt. • Respond to site audit exceptions identified by QCVM for compliance and ensure tracking and timely delivery of completed site audit reports to internal stakeholders based on department procedures, including tracking of any required action/remediation plans. • Provide support with processing vendor communication requests, including tracking acknowledgements as required. • Conduct research and gather information for potential new service providers as requested by the business and/or VM leadership to meet new business needs for onboarding consideration. • Log consumer complaints into vendor management system database and coordinate response with respective business areas for remediation. • Perform other duties and special projects as assigned.