Role Description

This role ensures that leads are routed, scheduled, documented and reconciled accurately. The position drives speed-to-lead, data integrity, reporting accuracy, and cross-functional alignment.

Key Responsibilities

• Answer inbound lead calls
• Route leads to appropriate reps within defined SLA
• Ensure accurate customer information collection
• Create and maintain customer records
• Transfer Customer to ISR Team, OSR Team, or office
• Schedule Quotables (Field Leads)

Qualifications

• Strong CRM experience (FieldRoutes, Salesforce, HubSpot or similar)
• High attention to detail and data accuracy
• Ability to manage multiple systems simultaneously
• Strong communication and coordination skills
• Self-motivated and results driven

Requirements

• 2+ years in sales support, sales operations, or inside sales
• Experience in pest control or home services
• Familiarity with lead management platforms and call tracking systems
• Able to work Remote

Benefits

• Overtime, Commissions, and Bonuses (for applicable roles)
• Paid Time Off, Paid Sick Time, & Paid Holidays
• Medical, Dental, and Vision Insurance
• Company Provided Life Insurance
• 401K – Employer Match
• Health Savings Account (HSA) - Automatic Employer Contribution
• Flexible Spending Account (FSA), Dependent Care FSA
• Voluntary Life Insurance (Employee, Spouse & Child)
• Voluntary Short-Term and Long-Term Disability
• Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage)
• Employee Assistance Program
• PestCo Discounts Program (Included Child Care, Event Tickets, and thousands of Discounts!)
• SmartDollar Financial Wellness Program
• Educational Resources and Training provided on-the-job.
• Medical Benefits are effective on the 1st of the month following the date of hire.