High-quality, personalized care for those receiving ongoing infusion or injection therapy.
Provider Relations Coordinator
Location
United States
Posted
2 days ago
Salary
$25 - $32 / year
Seniority
Mid Level
Job Description
Provider Relations Coordinator / Clinical Support Liaison (CSL)
Remote - US
About the Role
As a Clinical Support Liaison at IVX Health, you’ll serve as the main connection between referring provider offices and our internal teams. Your work helps ensure patients move smoothly from referral to treatment by coordinating clinical documentation and supporting authorization workflows.
This role is ideal for someone who is highly organized, comfortable with medical terminology, and enjoys working across teams to improve the patient and provider experience.
What You’ll Do
Support Referring Providers
- Build strong relationships with physicians, nurses, case managers, and office staff.
- Serve as the primary point of contact for provider questions and escalations.
- Use EMR systems (such as Epic or Athena) to exchange clinical information efficiently.
Ensure Continuity of Care
- Coordinate the timely transfer of medical records and required documentation.
- Collect and track clinical documentation needed to support patient authorizations.
- Manage a portfolio of patients throughout the referral and care process.
- Partner with internal teams to reduce delays in scheduling and treatment.
Collaborate Across Teams
- Work closely with Business Development Managers to support provider satisfaction.
- Collaborate with Prior Authorization, Pre-Registration, Field Operations, and other teams.
- Share insights that help improve workflows and patient experience.
What We’re Looking For
Required Qualifications
- High school diploma or GED (associate or bachelor’s degree strongly preferred).
- 3+ years of experience in a healthcare setting (care coordination, referrals, infusion, or prior authorization preferred).
- Strong understanding of medical terminology and clinical documentation.
- Experience using EMR systems such as Epic, Athena, or similar platforms.
Core Skills
- Clear, professional communication skills.
- Strong attention to detail and organization.
- Ability to manage multiple priorities in a fast-paced environment.
- Comfortable working independently while collaborating with a remote team.
Pay is based on factors such as market location, job-related knowledge, skills, and experience, and is benchmarked against similar organizations in our size and industry. It is not typical for an individual to be hired at or near the top of the posted range, as compensation decisions depend on the facts and circumstances of each case. In addition to cash pay, full-time regular employees are eligible for 401(k), health benefits, and other company-provided benefits; some of these benefits may also be available to part-time employees.
About IVX Health
IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis. We’re transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well—we empower our team to thrive while living our core values: Be Kind, Do What’s Right, Never Settle, Make It Happen, and Enjoy the Ride.
Our Mission: To improve the lives of those we care for by redefining the care experience
Our Vision: To be the nation’s preferred destination for pharmaceutical care of complex chronic conditions
Our Commitment: To deliver an unmatched care experience with a foundation in world class service and clinical excellence
Benefits We Offer
- Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
- Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
- Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
- Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
- 401(k) Retirement Plan – Secure your future with a competitive company match.
- Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.
- Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
- Life and AD&D Insurance – Financial protection for you and your loved ones.
- Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
- Education Assistance – Tuition reimbursement and certification support to help you grow in your career.
- Continuing Education – Access to a CEU library for ongoing professional development.
- Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.
- Employee Referral Bonus – Earn rewards for helping us find top talent.
Note: Benefits may vary by employment type. Contact HR for details on eligibility and coverage.
EEO STATEMENT
IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.
Privacy Policy
Job Requirements
- High school diploma or GED (associate or bachelor’s degree strongly preferred).
- 3+ years of experience in a healthcare setting (care coordination, referrals, infusion, or prior authorization preferred).
- Strong understanding of medical terminology and clinical documentation.
- Experience using EMR systems such as Epic, Athena, or similar platforms.
- Clear, professional communication skills.
- Strong attention to detail and organization.
- Ability to manage multiple priorities in a fast-paced environment.
- Comfortable working independently while collaborating with a remote team.
Benefits
- Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
- Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
- Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
- Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
- 401(k) Retirement Plan – Secure your future with a competitive company match.
- Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.
- Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
- Life and AD&D Insurance – Financial protection for you and your loved ones.
- Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
- Education Assistance – Tuition reimbursement and certification support to help you grow in your career.
- Continuing Education – Access to a CEU library for ongoing professional development.
- Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.
- Employee Referral Bonus – Earn rewards for helping us find top talent.
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