Sr. Director, Sales Operations
Location
United States
Posted
1 day ago
Salary
$230K - $250K / year
Seniority
Lead
No structured requirement data.
Job Description
The Senior Director of Sales Operations, Americas is a high-impact leadership role responsible for driving revenue growth, operational excellence, and strategic alignment across Cision's three product families — Cision, Brandwatch, and PR Newswire—in the Americas region. This role serves as a key operational leader and strategic advisor, partnering closely with the Chief Revenue Officer, Americas and go-to-market leadership to optimize processes, enhance sales productivity, and enable data-driven decision-making.
Reporting to the VP of Revenue Operations, this position will lead revenue operations strategy and execution for the Americas, managing one Revenue Operations Analyst while serving as a trusted partner to senior leadership on revenue planning, forecasting, territory design, process optimization, and sales effectiveness.
What You'll Do
Strategic Business Partnership
- Partner closely with the Chief Revenue Officer, Americas, providing insights, analysis, and operational support to drive revenue growth across Cision, Brandwatch, and PR Newswire in the US, Canada and LATAM.
- Collaborate with Sales, Marketing, and Customer Success leadership across all three brands to support integrated go-to-market strategies
- Provide data-driven insights and recommendations on revenue performance, pipeline health, and growth opportunities
- Support strategic planning sessions and operational aspects of business reviews with regional leadership teams
Revenue Planning & Forecasting
- Lead quotas, headcount and territories planning processes for the Americas region
- Support development of annual and quarterly business plans, quotas, and capacity models in partnership with regional leadership
- Own in quarter revenue forecasting accuracy, providing leadership with insights on pipeline health, conversion metrics, and revenue attainment
- Build models and analyses to support scenario planning and growth strategy evaluation
- Create and maintain executive dashboards and reporting for business performance across all brands
Revenue Process Optimization
- Own and continuously improve the end-to-end revenue lifecycle from lead generation through customer expansion and renewal
- Design and implement standardized sales processes and best practices while respecting unique brand requirements
- Identify and resolve bottlenecks in the revenue funnel to improve conversion rates and sales cycle efficiency
- Manage territory alignment, account segmentation, coverage models, and rules of engagement
- Drive operational consistency and efficiency across the Americas sales organization
- Lead change management efforts to drive adoption of new processes and methodologies
Sales Effectiveness & Analytics
- Develop and monitor sales performance metrics, dashboards, and KPIs
- Analyze sales productivity data to identify opportunities for improvement in seller effectiveness and pipeline generation
- Partner with Sales Enablement to ensure alignment between operational metrics and enablement initiatives
- Provide insights on sales capacity planning, hiring needs, and organizational design
- Support the development of sales plays and programs that drive revenue outcomes
Data & Analytics Leadership
- Serve as the data steward for revenue-related metrics across Cision, Brandwatch, and PR Newswire in the Americas
- Build analytical models to identify trends, opportunities, and risks across the customer journey
- Deliver executive-level reports and presentations on business performance and strategic recommendations
- Ensure accuracy, consistency, and accessibility of Salesforce data and reporting
- Establish and maintain data governance frameworks and drive data hygiene improvements
- Translate complex data into clear, actionable insights for sales leaders and executives
Cross-Functional Collaboration
- Tools & Technology: Partner with the Productivity and Tools team on CRM optimization, system requirements, and process automation for the Americas region
- Compensation: Collaborate with the compensation team to provide input on plan design, quota setting, and performance analysis
- Marketing Operations: Work with Marketing to optimize lead management, routing, and conversion processes
- Customer Success Operations: Align with CS Operations on renewal processes, expansion strategies, and customer health metrics
- Finance: Partner on budgeting, forecasting, commissions and financial modelling for the Americas region
- Global Revenue Operations: Collaborate with Revenue Operations peers in other regions to share best practices and drive consistency. We partner on strong consistent methodologies, processes, metrics etc.
Team Leadership & Development
- Lead, mentor, and develop one Revenue Operations Analyst, providing coaching, direction, and growth opportunities
- Foster a culture of analytical rigor, continuous improvement, and business partnership
- Delegate effectively while maintaining oversight of critical deliverables and analysis
- Build the analyst's capabilities in data analysis, business partnering, and strategic thinking
- Balance hands-on execution with strategic leadership as a player-coach
What You'll Bring
- 10+ years of progressive experience in Revenue Operations, Sales Operations, or related strategic operations roles in B2B SaaS or technology companies
- 3-5 years of leadership experience, including developing and mentoring operations professionals
- Demonstrated success supporting multi-product or multi-brand organizations
- Proven experience as a strategic business partner to C-level sales leadership
- Deep expertise with Americas market dynamics and enterprise go-to-market strategies
- Experience supporting sales organizations of $100M+ in annual revenue preferred
- Advanced proficiency with Salesforce CRM and understanding of CRM best practices
- Strong analytical capabilities with expertise in Excel and business intelligence tools (PowerBI and Databricks)
- SQL knowledge strongly preferred
- Understanding of sales technology ecosystems and how tools integrate to support revenue teams
- Experience with financial modeling, forecasting, and capacity planning
- Ability to work with large datasets and translate them into business insights
What We Offer
- Opportunity to drive revenue strategy at a leading global communications technology company with a portfolio of industry-leading brands
- High-visibility role with direct partnership with the Americas CRO and senior leadership
- Collaborative, innovative culture with experienced leadership team
- Competitive compensation including base salary and performance bonus
- Comprehensive benefits package including health, dental, vision and 401(k)
- Flexible work environment with remote work options
For Individuals based in New York, Illinois, Colorado, Washington, and California, Cision is required to disclose a salary range for this role. This compensation range is specific to these states, however base pay may vary depending on a range of relevant factors. The average range for this role is $230,000.00 - $250,000.00 + bonus
Job Requirements
- 10+ years of progressive experience in Revenue Operations, Sales Operations, or related strategic operations roles in B2B SaaS or technology companies.
- 3-5 years of leadership experience, including developing and mentoring operations professionals.
- Demonstrated success supporting multi-product or multi-brand organizations.
- Proven experience as a strategic business partner to C-level sales leadership.
- Deep expertise with Americas market dynamics and enterprise go-to-market strategies.
- Experience supporting sales organizations of $100M+ in annual revenue preferred.
- Advanced proficiency with Salesforce CRM and understanding of CRM best practices.
- Strong analytical capabilities with expertise in Excel and business intelligence tools (PowerBI and Databricks).
- SQL knowledge strongly preferred.
- Understanding of sales technology ecosystems and how tools integrate to support revenue teams.
- Experience with financial modeling, forecasting, and capacity planning.
- Ability to work with large datasets and translate them into business insights.
Benefits
- Opportunity to drive revenue strategy at a leading global communications technology company with a portfolio of industry-leading brands.
- High-visibility role with direct partnership with the Americas CRO and senior leadership.
- Collaborative, innovative culture with experienced leadership team.
- Competitive compensation including base salary and performance bonus.
- Comprehensive benefits package including health, dental, vision and 401(k).
- Flexible work environment with remote work options.
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