• Oversee the creation, governance, and maintenance of all product, operational, and compliance related materials. • Implement a scalable strategy ensuring accuracy, consistency, version control, and accessibility across teams. • Standardize templates, processes, and tools to support internal operations and customer-facing content. • Ensure product, processes, and delivery align with regulatory requirements and support product adoption, regulatory & client audits, and client quality & compliance needs. • Lead the development and execution of Zelta’s quality management strategy, aligning it to organizational goals and regulatory expectations. • Establish and evolve quality processes, including audits, CAPA, SOPs, and quality metrics. • Create and maintain compliance frameworks in alignment with GxP , FDA/EMA regulations, ISO standards, and other relevant guidelines. • Conduct ongoing analysis of regulatory changes and market dynamics to ensure Zelta remains audit-ready and future-proof. • Implement clear goals, KPIs, and accountability structures to drive operational excellence. • Partner with cross-functional leaders to embed quality, compliance, and best practices throughout the organization. • Work closely with Product and Engineering to ensure new product releases meet quality and compliance standards, supported by robust documentation. • Partner with Operations and Customer Success to ensure quality and compliance programs support client satisfaction and readiness for audits or regulatory submissions. • Collaborate with Finance and the GM to ensure the quality and compliance roadmap aligns with business priorities and resource planning. • Establish scalable systems for product lifecycle management, compliance tracking, and quality reporting. • Implement continuous improvement programs to enhance process efficiency, reduce risk, and improve product and operational quality. • Serve as a subject-matter expert and spokesperson for quality and compliance matters internally and externally.