• Identify opportunities to improve appointments, validate concepts with terminals and truckers, and develop innovative solutions that drive operational efficiency • Lead efforts to modernize legacy scheduling and appointment systems, with an emphasis on usability, speed, and scalability • Own the appointments roadmap, prioritizing features that reduce congestion, improve capacity utilization, and accelerate driver turn times • Collaborate with cross-functional teams (engineering, UX, operations, sales) to define detailed product requirements for advanced rules engines and workflow orchestration • Develop comprehensive launch strategies, ensuring smooth adoption by terminals, truckers, and other stakeholders • Establish KPIs such as terminal utilization, appointment adherence, driver wait times, and customer satisfaction. Present results during business reviews • Build strong relationships with terminal operators, trucking associations, and other stakeholders • Stay ahead of developments in B2B scheduling, logistics optimization, and workflow automation to inform product strategy