• Join Sangoma, a leader in business communications, as a UX Designer focused on desk phone device-based experiences. • You will be responsible for defining and evolving the interaction models, task flows, and usability foundations of Sangoma’s phone firmware and device interfaces. • Provide UX design for desk phones (embedded, hardware-constrained products) with physical keys, small and/or touch screen displays. • Define task flows and interaction patterns for telephony features such as calling, transfers, conferencing, voicemail, etc. • Create UX and UI artifacts including user flows, wireframes, and interaction specifications, icons, and graphics. • Produce clear interaction specifications and design documentation to support long development and maintenance cycles. • Collaborate closely with firmware engineers to ensure UX designs are accurately implemented. • Partner with Product Management to align UX decisions with real-world user needs and business priorities. • Identify edge cases, error states, and recovery paths to ensure reliability under real usage conditions. • Contribute to usability testing and incorporate feedback into iterative UX improvements. • Ensure designs/implementations support all corporate and regulatory standards. • Advocate for usability, consistency, and simplicity across Sangoma’s device ecosystem