cabuu logo
cabuu

cabuu is the no-effort study app that replaces flashcard learning with interactive facts

Customer Support Manager

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 1-10Since 2017H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

Not specified

Seniority

Senior

GermanEnglish

Job Description

• Responsible for customer satisfaction • Respond to customer inquiries about problems and challenges when using the app • Reply to app reviews and manage social media communities • Maintain the support database and create support materials • Design and implement support automations and workflows

Job Requirements

  • Experience in customer service or a similar role
  • Excellent communication skills in German and English
  • Technical aptitude and experience with Zendesk & Shopify or other CRM and e-commerce platforms
  • Strong problem-solving skills and ability to work independently
  • Team player with the ability to work in a dynamic startup environment

Benefits

  • Flexible working hours with the option to work from home
  • Generous vacation allowance
  • Competitive compensation

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