Senior Customer Marketing Partner
Location
United States
Posted
2 days ago
Salary
Not specified
Seniority
Senior
Job Description
Job Requirements
- Bachelor’s degree (or international equivalent), or equivalent experience, required.
- 5+ years of related experience, required.
- 9+ years of related experience, preferred.
- 8+ years of related experience in customer marketing, community management, or product marketing, preferred.
- B2B and SaaS experience strongly preferred.
- Proven track record of building and managing successful customer communities, including driving engagement, retention, and advocacy.
- A passion for community-building, customer connection, and leveraging engagement to drive business outcomes.
- Experience collaborating with cross-functional teams, including Product, CX, Marketing, and Sales with the ability to influence cross-functional partners without direct ownership of execution.
- Experience partnering closely with Product teams to support customer education, adoption, or go-to-market initiatives.
- Strong interpersonal and communication skills, both written and verbal, with a sharp eye for brand consistency.
- Strong project management and organizational skills with the ability to prioritize effectively, manage deadlines, and self-direct work while balancing multiple competing priorities in a fast-paced environment.
- Analytical mindset with the ability to interpret engagement data and customer insights to identify trends and develop data-driven recommendations.
- Excellent problem-solving skills with the ability to implement creative and innovative solutions.
- Familiarity with community platforms, social channels, or learning platforms.
- Ability to travel less than 5% of the time.
- Must be 18 years of age or older.
- Must successfully complete pre-employment screening process, as required.
- Must successfully complete any required training or orientation courses, as needed.
Benefits
- Work from anywhere – Thryv is a Remote First company!
- Competitive medical, dental, and vision plans, plus a wellness program with added incentives
- 401(k) savings plan with company match and employee stock purchase plan
- Continuing education benefits with tuition assistance programs
- One week of paid time off at the end of the year, in addition to our standard paid time off policy.
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