Helping organizations monitor, track and protect their vital assets
Customer Success Manager II
Location
United States
Posted
3 days ago
Salary
$92.5K - $158.6K / year
Seniority
Senior
Job Description
Job Requirements
- Four-year college degree from an accredited institution or equivalent experience
- Minimum three years of Customer Success Manager or Account Manager experience
- Superior and proven communications, both written and verbal
- Strong technical aptitude with ability to quickly learn and adapt
- Customer obsessed with ability to delight customers of all shapes and sizes
- Natural problem solver with the ability to strategically think, providing possible solutions as a “jumping-off” point and ability to gain consensus among critical stakeholders
- Empathy, humility, and great listening skills
- Track record and desire to work as part of a high-performing team
- Perform work and execute on deliverables with excellence and minimal supervision
- Ability to foster teamwork, build collaborative relationships
- Passion and commitment to our CalAmp Core Values
Benefits
- Bonus 20,000
Related Guides
Related Job Pages
More Customer Success Manager Jobs
Customer Success Operations Manager
Zafran SecurityZafran's Threat Exposure Management Platform integrates with your security tools to reveal, remediate, and mitigate risk
Customer Success Operations Manager enabling workflows and reporting
Principal Customer Success Manager - DX
AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.
The role involves owning the full customer lifecycle for strategic customers, from implementation through renewal, focusing on driving program success, utilization, and business alignment using the DX platform. This includes coordinating internal support teams, creating success plans, meeting renewal targets, and identifying expansion opportunities.
The Manager, Customer Success will lead and motivate the team to achieve organizational impact by driving client adoption of SaaS solutions and demonstrating visible value aligned with business outcomes. This role involves leading customer success strategy, executing growth initiatives through upsell/cross-sell, managing and mentoring consultants, and maintaining operational excellence in customer success processes.
The Patient Success Advocate will provide comprehensive support to patients and partners in the remote monitoring program via phone, email, and chat, handling inquiries, troubleshooting technical issues, and rescheduling appointments. Duties also include educating customers on technology products, conducting follow-up communication, and escalating complex patient concerns to appropriate care delivery teams.
